Return & Refund Policy
Return Window
You can request a return within 7 days of delivery for most products, as long as the item is unused, in its original packaging, and with all tags/labels intact.
How to Request a Return
Contact us with your order number and the reason for the return. Our team will confirm the pickup or drop-off process for your item.
Non-Returnable Items
Certain items — such as personal care products, innerwear, and perishable goods — cannot be returned once delivered, for hygiene and safety reasons.
Refunds
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Since we currently accept Cash on Delivery, refunds are issued via bank transfer or UPI to the details you provide us.
Damaged or Wrong Item
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos of the item — we'll arrange a replacement or full refund at no extra cost to you.
This is a general policy template — have it reviewed against India's Consumer Protection (E-Commerce) Rules, 2020 before launch, and adjust the return window/exclusions to match what you can actually support.